(VIDEO) ImConnect a remedy to improve patient experience

The patient experience is much larger than just what happens after a patient walks into a doctor’s office. The first touch in the patient experience is actually the “Find a Doctor” search on a healthcare website. WATCH THE VIDEO to see how ImConnect can improve patient experience.    

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See the 4 features that make ImConnect search smart

Many healthcare websites have functional search platforms, but are they smart? Read the latest post on the ImConnect blog to see how ImConnect is different from other search platforms. The modern hospital website needs to catch up to the modern consumer’s expectations if they want to provide a strong patient experience. ImConnect has the power […]

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Q&A with Ben the Intern (and future entrepreneur)

Ben has had a high level of engagement on the Digital team at Impact Makers. Read below to see what he’ll take away from his time with !m… Ben, you have been our summer intern here at Impact Makers… Tell us where you go to school and what grade you are you in?  I attend […]

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What are the top 3 ways to improve Patient Experience?

Providers and doctors find themselves right in the middle of a huge turning point in patient experience history. 75% of all patients are frustrated with their patient experience. That means 3 out of every 4 are having a poor patient experience, which is an un-heard-of, absurdly low, industry standard! To improve patient experience, providers and doctors […]

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Lack of care in the Patient Experience a top contributor to Patient Leakage

A recent GE study found that 75% of frequent healthcare users are frustrated with their patient experience. Is that statistic that surprising when the typical sales paradigm in healthcare is to just get patients “in the door?” “If patients are treated like cattle, they may act like cattle (doctor referral leakage), and they may feel […]

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Doctor referrals is a patient leakage beast, but it doesn’t have to be

The ImConnect blog invited readers in its last post to take a step back from patient leakage and redefine the term. It’s not just about doctor referrals! Even though it isn’t only about that, doctor referrals are still a top contributor to providers and doctors leaking patients. Due to a combination of misguided philosophy and a […]

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Patient leakage is so much bigger than just “doctor referrals”

Patient leakage is typically only used to talk about “doctor referrals,” but it’s so much bigger than that. Our blog takes a step back and redefines the term to better help providers and doctors stop all the leaks, not just those caused by referrals. Let the ImConnect blog guide you in understanding patient leakage, as […]

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The 3 options to implementing “find a doctor” search and scheduling

64% of patients will be booking appointments digitally by 2019, so your website has to be ready. A smooth and robust online search & scheduling platform is the next step to take today. There are three main options when it comes to implement online search and scheduling. Which option is best for you: Build, Buy, […]

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Converting consumers to patients starts with enhancing your website

Many industries have innovated their online user experience to meet the high expectations of today’s digital consumer. Providers and doctors need to play catch up before the market gets away from them. The first step for providers and doctors is enhancing the online patient experience. Part 3 of our 3-part Blog series on “Success in […]

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UX can teach healthcare about understanding the patient experience

UX is a vital philosophy for many industry-leading companies. Some have entire departments labeled “User Experience,” and others would say it deserves as much of your budget as Marketing. In the health care space, a UX approach can revolutionize the Patient Experience. Part 2 of our 3-part Blog series on “Success in converting consumers to patients” […]

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