Q&A with Ben the Intern (and future entrepreneur)

Ben has had a high level of engagement on the Digital team at Impact Makers. Read below to see what he’ll take away from his time with !m… Ben, you have been our summer intern here at Impact Makers… Tell us where you go to school and what grade you are you in?  I attend […]

Read More

CEO and Founder Michael Pirron featured guest on The Social Enterprise Podcast

“Everyone thought, when I started this company: this guy’s crazy…” If you’ve ever been curious about the model and mission of Impact Makers, CEO and Founder Micheal Pirron breaks it down for you on The Social Enterprise Podcast. Michael also discuss the fundamental difference between (even very) philanthropic companies and social enterprises, as well as […]

Read More

What are the top 3 ways to improve Patient Experience?

Providers and doctors find themselves right in the middle of a huge turning point in patient experience history. 75% of all patients are frustrated with their patient experience. That means 3 out of every 4 are having a poor patient experience, which is an un-heard-of, absurdly low, industry standard! To improve patient experience, providers and doctors […]

Read More

Lack of care in the Patient Experience a top contributor to Patient Leakage

A recent GE study found that 75% of frequent healthcare users are frustrated with their patient experience. Is that statistic that surprising when the typical sales paradigm in healthcare is to just get patients “in the door?” “If patients are treated like cattle, they may act like cattle (doctor referral leakage), and they may feel […]

Read More

Doctor referrals is a patient leakage beast, but it doesn’t have to be

The ImConnect blog invited readers in its last post to take a step back from patient leakage and redefine the term. It’s not just about doctor referrals! Even though it isn’t only about that, doctor referrals are still a top contributor to providers and doctors leaking patients. Due to a combination of misguided philosophy and a […]

Read More

Patient leakage is so much bigger than just “doctor referrals”

Patient leakage is typically only used to talk about “doctor referrals,” but it’s so much bigger than that. Our blog takes a step back and redefines the term to better help providers and doctors stop all the leaks, not just those caused by referrals. Let the ImConnect blog guide you in understanding patient leakage, as […]

Read More

The 3 options to implementing “find a doctor” search and scheduling

64% of patients will be booking appointments digitally by 2019, so your website has to be ready. A smooth and robust online search & scheduling platform is the next step to take today. There are three main options when it comes to implement online search and scheduling. Which option is best for you: Build, Buy, […]

Read More

Impact Makers Celebrates Virginia Community Capital’s 10th Anniversary in Petersburg

To celebrate their 10th anniversary, Virginia Community Capital (VCC) is holding events across the Commonwealth throughout 2016. VCC held a lively gathering in Petersburg, Virginia on June 29, 2016. Impact Makers’ SVP, Business Strategy Rodney Willett was a featured speaker and talked about the main significance of the company: community impact. Rodney explained !m’s all-profits-to-charity […]

Read More

Impact Makers Honored in Metro Business’ 30th Anniversary Issue

The Richmond Times-Dispatch Metro Business section is celebrating 30 years! In honor of their anniversary, they have recognized 30 people and 30 companies that have shaped Richmond over the past 30 years. Impact Makers is honored to have been selected as one of the 30 companies! Impact Makers was selected because the company is at […]

Read More

Converting consumers to patients starts with enhancing your website

Many industries have innovated their online user experience to meet the high expectations of today’s digital consumer. Providers and doctors need to play catch up before the market gets away from them. The first step for providers and doctors is enhancing the online patient experience. Part 3 of our 3-part Blog series on “Success in […]

Read More