CEO and Founder Michael Pirron featured guest on The Social Enterprise Podcast

“Everyone thought, when I started this company: this guy’s crazy…” If you’ve ever been curious about the model and mission of Impact Makers, CEO and Founder Micheal Pirron breaks it down for you on The Social Enterprise Podcast. Michael also discuss the fundamental difference between (even very) philanthropic companies and social enterprises, as well as […]

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What are the top 3 ways to improve Patient Experience?

Providers and doctors find themselves right in the middle of a huge turning point in patient experience history. 75% of all patients are frustrated with their patient experience. That means 3 out of every 4 are having a poor patient experience, which is an un-heard-of, absurdly low, industry standard! To improve patient experience, providers and doctors […]

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Lack of care in the Patient Experience a top contributor to Patient Leakage

A recent GE study found that 75% of frequent healthcare users are frustrated with their patient experience. Is that statistic that surprising when the typical sales paradigm in healthcare is to just get patients “in the door?” “If patients are treated like cattle, they may act like cattle (doctor referral leakage), and they may feel […]

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Doctor referrals is a patient leakage beast, but it doesn’t have to be

The ImConnect blog invited readers in its last post to take a step back from patient leakage and redefine the term. It’s not just about doctor referrals! Even though it isn’t only about that, doctor referrals are still a top contributor to providers and doctors leaking patients. Due to a combination of misguided philosophy and a […]

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Patient leakage is so much bigger than just “doctor referrals”

Patient leakage is typically only used to talk about “doctor referrals,” but it’s so much bigger than that. Our blog takes a step back and redefines the term to better help providers and doctors stop all the leaks, not just those caused by referrals. Let the ImConnect blog guide you in understanding patient leakage, as […]

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