What are the top 3 ways to improve Patient Experience?

Providers and doctors find themselves right in the middle of a huge turning point in patient experience history. 75% of all patients are frustrated with their patient experience. That means 3 out of every 4 are having a poor patient experience, which is an un-heard-of, absurdly low, industry standard! To improve patient experience, providers and doctors […]

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Lack of care in the Patient Experience a top contributor to Patient Leakage

A recent GE study found that 75% of frequent healthcare users are frustrated with their patient experience. Is that statistic that surprising when the typical sales paradigm in healthcare is to just get patients “in the door?” “If patients are treated like cattle, they may act like cattle (doctor referral leakage), and they may feel […]

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Doctor referrals is a patient leakage beast, but it doesn’t have to be

The ImConnect blog invited readers in its last post to take a step back from patient leakage and redefine the term. It’s not just about doctor referrals! Even though it isn’t only about that, doctor referrals are still a top contributor to providers and doctors leaking patients. Due to a combination of misguided philosophy and a […]

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Patient leakage is so much bigger than just “doctor referrals”

Patient leakage is typically only used to talk about “doctor referrals,” but it’s so much bigger than that. Our blog takes a step back and redefines the term to better help providers and doctors stop all the leaks, not just those caused by referrals. Let the ImConnect blog guide you in understanding patient leakage, as […]

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The 3 options to implementing “find a doctor” search and scheduling

64% of patients will be booking appointments digitally by 2019, so your website has to be ready. A smooth and robust online search & scheduling platform is the next step to take today. There are three main options when it comes to implement online search and scheduling. Which option is best for you: Build, Buy, […]

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Impact Makers Speaks at Virginia Social Entrepreneurship Networking Event

Several Impact Makers staff and Board members participated in Governor McDonnell’s Social Entrepreneurship Networking Event on September 12, 2013 at the University of Richmond. Board member Bob Mooney participated in a panel discussion on “What’s Next in Social Entrepreneurship?” and described how his organization, New Richmond Ventures, is helping other companies to make a difference […]

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Five Techniques to Manage Your Stress

Life is busy and for many of us that’s particularly true at work. I can’t think of a client I’ve worked with in the last 10 years where the employees didn’t feel at least a little over worked. A little bit of tension and stress can be motivating and can drive some creativity but the old cliche of “doing more with less” seems to have become the new normal. With all this extra pressure sooner or later we’re bound to feel a little stressed out. Having a few coping mechanisms can help, at least in the short term.

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Plan to Achieve Your Goals in 2013

At the start of a new year lots of us take time to sketch out our goals for the coming year. It just seems like the right time to reflect and plan. This year, try a five step planning process to keep focus on those activities that will result in achieving your goals.

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Kat French Joins Impact Makers as a Business Analyst

Impact Makers is pleased to announce that Katherina French has joined Impact Makers as a Business Analyst.  Ms. French is an experienced business and training analyst. She has developed business strategies, facilitated meetings, and created documentation and reports. Kat is an excellent communicator and team leader.

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How to Get the Most from Your Project Management Office

Whatever the reasons your organization wants a project management office, make sure it’s purpose and goals are well understood and don’t expect miracles. PMOs take years to mature and won’t produce dramatic results when they first get started. Most PMOs will not lower project delivery costs, so if that’s the reason your organization wants a PMO, you may need to reconsider. A flexible PMO that helps project teams where they need it most will eventually be respected by, if not embraced by, the project teams and their sponsors. Here are five actions you can take to make your PMO successful.

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