The difference between “patient experience” and “patient satisfaction” is critical

Patient Satisfaction is an important brush stroke in the Patient Experience picture, but they are too often tossed around as one and the same. Understanding the difference will result in huge wins for providers and doctors.

Our Patient Experience Blog at ImConnect clears the air and explains that, while providers and doctors shouldn’t confuse the two, you can’t have one without the other.

UNDERSTAND THE DIFFERENCE