New study proves improving patient experience increases hospital profits

Until now, the business case for hospitals to improve patient experience has been hard to come by. Thanks to a new Deloitte study, “The Value of Patient Experience,” the business case is clear: better patient experience increases hospital profits. Head over to the ImConnect blog to see the three key findings from this groundbreaking study.

Read More

Impact Makers makes the Inc. 5000 for 5th year in a row

Ranks No. 1067 on the 2016 Inc. 5000 with 3-Year Sales Growth of 366% Inc. magazine ranked Impact Makers No. 1067 on its Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America’s independent entrepreneurs. For the 5th year in a row, […]

Read More

(VIDEO) ImConnect a remedy to improve patient experience

The patient experience is much larger than just what happens after a patient walks into a doctor’s office. The first touch in the patient experience is actually the “Find a Doctor” search on a healthcare website. WATCH THE VIDEO to see how ImConnect can improve patient experience.    

Read More

See the 4 features that make ImConnect search smart

Many healthcare websites have functional search platforms, but are they smart? Read the latest post on the ImConnect blog to see how ImConnect is different from other search platforms. The modern hospital website needs to catch up to the modern consumer’s expectations if they want to provide a strong patient experience. ImConnect has the power […]

Read More

CEO and Founder Michael Pirron featured guest on The Social Enterprise Podcast

“Everyone thought, when I started this company: this guy’s crazy…” If you’ve ever been curious about the model and mission of Impact Makers, CEO and Founder Micheal Pirron breaks it down for you on The Social Enterprise Podcast. Michael also discuss the fundamental difference between (even very) philanthropic companies and social enterprises, as well as […]

Read More

What are the top 3 ways to improve Patient Experience?

Providers and doctors find themselves right in the middle of a huge turning point in patient experience history. 75% of all patients are frustrated with their patient experience. That means 3 out of every 4 are having a poor patient experience, which is an un-heard-of, absurdly low, industry standard! To improve patient experience, providers and doctors […]

Read More

Lack of care in the Patient Experience a top contributor to Patient Leakage

A recent GE study found that 75% of frequent healthcare users are frustrated with their patient experience. Is that statistic that surprising when the typical sales paradigm in healthcare is to just get patients “in the door?” “If patients are treated like cattle, they may act like cattle (doctor referral leakage), and they may feel […]

Read More

Doctor referrals is a patient leakage beast, but it doesn’t have to be

The ImConnect blog invited readers in its last post to take a step back from patient leakage and redefine the term. It’s not just about doctor referrals! Even though it isn’t only about that, doctor referrals are still a top contributor to providers and doctors leaking patients. Due to a combination of misguided philosophy and a […]

Read More

Patient leakage is so much bigger than just “doctor referrals”

Patient leakage is typically only used to talk about “doctor referrals,” but it’s so much bigger than that. Our blog takes a step back and redefines the term to better help providers and doctors stop all the leaks, not just those caused by referrals. Let the ImConnect blog guide you in understanding patient leakage, as […]

Read More

The 3 options to implementing “find a doctor” search and scheduling

64% of patients will be booking appointments digitally by 2019, so your website has to be ready. A smooth and robust online search & scheduling platform is the next step to take today. There are three main options when it comes to implement online search and scheduling. Which option is best for you: Build, Buy, […]

Read More