Lack of care in the Patient Experience a top contributor to Patient Leakage


A recent GE study found that 75% of frequent healthcare users are frustrated with their patient experience. Is that statistic that surprising when the typical sales paradigm in healthcare is to just get patients “in the door?”

“If patients are treated like cattle, they may act like cattle (doctor referral leakage), and they may feel like cattle (patient experience leakage).”

Check out this informative ImConnect blog post as it depicts the lack of care in the patient experience, unpacks how it’s a serious contributor to patient leakage, and offers solutions on how to slow that severe leakage.