SERVICES WE DELIVERED
- EHR Implementation
- Program/Project Management
- Business Process Redesign
- Organizational Change Management
CLIENT’S CHALLENGE
The Virginia Department of Behavioral Health and Developmental Services was displeased that their vendor’s subcontractors faltered on a large scale implementation from paper to electronic health records (EHR) for its nine behavioral health hospitals in the state. The $39M project, named OneMind, had an objective of enabling health care providers (physicians, psychologists, nurses, social workers, nurses’ aides, dieticians, etc.) to have accurate and complete information about a patient’s health and provide the most effective coordinated care possible.
IMPACT MAKERS’ SOLUTION
- Worked with the primary vendor and hospital end users to design/build specialty-specific assessments, medication order sets and lab and rehabilitation order sets to accommodate different population needs (children, adults, and geriatrics)
- Developed application interfaces to external vendors and conducted training
- Provided testing, go-live implementation and on-site support
- Implemented continuous project improvements and change management for the facilities implementing the EHR and for clinical decision processes
Impact & Results
- Easy access to a single patient record for all caregivers
- Enhanced quality of care for coordinated treatment and medication plans
- Improved accuracy and more comprehensive records
- Streamlined adoption of new processes and systems by the hospital facilities through organizational change management
- Efficient turn around won the confidence of the state agency and its hospitals
- Strong feedback from the implementations including initial skeptics who became leading supporters for the project as it moved forward
