Case Study
CoE Automation Governance
Higher Education
We helped a Virginia University establish an Automation Center of Excellence to reduce operational expenses and teach students no-code technology skills.
CLIENT’S CHALLENGE
Our client, a University located in Virginia, was frustrated with its current internal operations and student services processes that were:
- Manual
- Repetitive
- Costly
- High risk, if not completed consistently and correctly
OUR APPROACH
Impact Makers’ automation and program management experts:
- Designed a multi-track program to establish an Automation Center of Excellence (CoE)
- Gathered automation use cases across the university
- Development capacity to kick start the CoE
- Created a roadmap of processes to automate
- Delivered a governance framework to ensure the CoE successful growth
SKILLS AND TECHNOLOGIES LEVERAGED
Center of Excellence establishment - Program Management - Process analysis - No-code technology
The Results
Within 90 days, the University Client had gained:
- An established CoE framework
- Initial bots in testing
- A roadmap to reduce manual processes across the university
- A place for students to learn no-code technology skills