Case Study

CoE Automation Governance

Higher Education

We helped a Virginia University establish an Automation Center of Excellence to reduce operational expenses and teach students no-code technology skills.

CLIENT’S CHALLENGE

Our client, a University located in Virginia, was frustrated with its current internal operations and student services processes that were:
  • Manual
  • Repetitive
  • Costly
  • High risk, if not completed consistently and correctly
The university knew that their operational processes needed improvements, but they did not have the in-house expertise to strategize and implement this large effort.

OUR APPROACH

Impact Makers’ automation and program management experts:
  • Designed a multi-track program to establish an Automation Center of Excellence (CoE)
  • Gathered automation use cases across the university
  • Development capacity to kick start the CoE
  • Created a roadmap of processes to automate
  • Delivered a governance framework to ensure the CoE successful growth

SKILLS AND TECHNOLOGIES LEVERAGED

Center of Excellence establishment - Program Management - Process analysis - No-code technology

The Results

Within 90 days, the University Client had gained:
  • An established CoE framework
  • Initial bots in testing
  • A roadmap to reduce manual processes across the university
  • A place for students to learn no-code technology skills
The program has become a beacon for other universities and will soon include interns and students to help them further develop critical business processes.