Case Study

Healthcare IT Rescue


Impact Makers turned a faltering Electronic Health Records project to a quality of care success.


The Virginia Department of Behavioral Health and Developmental Services was displeased that their vendor’s subcontractors faltered on a large scale implementation from paper to electronic health records (EHR) for its nine behavioral health hospitals in the state. The $39M project, named OneMind, had an objective of enabling health care providers (physicians, psychologists, nurses, social workers, nurses’ aides, dieticians, etc.) to have accurate and complete information about a patient’s health and provide the most effective coordinated care possible.


  • Worked with the primary vendor and hospital end users to design/build specialty-specific assessments, medication order sets and lab and rehabilitation order sets to accommodate different population needs (children, adults, and geriatrics)
  • Developed application interfaces to external vendors and conducted training
  • Provided testing, go-live implementation and on-site support
  • Implemented continuous project improvements and change management for the facilities implementing the EHR and for clinical decision processes


EHR Implementation - Program/Project Management - Business Process Redesign - Organizational Change Management

The Results

  • Easy access to a single patient record for all caregivers
  • Enhanced quality of care for coordinated treatment and medication plans
  • Improved accuracy and more comprehensive records
  • Streamlined adoption of new processes and systems by the hospital facilities through organizational change management
  • Efficient turn around won the confidence of the state agency and its hospitals
  • Strong feedback from the implementations including initial skeptics who became leading supporters for the project as it moved forward