Case Study

Project Management for Critical Public Safety Implementation

Public Sector

We helped a public sector client deploy a Statewide Traveler Information System.


Our public sector client was tasked with delivering the next generation Statewide 511 traveler information system ensuring that critical travel data was available to the public. This high risk, highly visible, and complex project included:
  • Multiple external partners
  • Ensuring the accuracy and coordination of multiple data sources
  • Deploying on a modern technology
  • Providing the most data in the simplest format
  • Competing with commercially available products
Our client trusted Impact Makers’ public sector and project management experts to deliver to deliver on this high-risk project.


In managing the development of the traveler information system, Impact Makers employed a combination of structured agile team meetings, reviews of documentation, and formalized testing to ensure the successful development of the new system and the proper implementation of all requirements. Impact Makers’ agile and program management experts:
  • Developed a schedule for coding, testing, and validation​
  • Facilitated regular Agile demo meetings to ensure requirement alignment
  • Created, provided, and reviewed all necessary documentation
  • Coordinated activities between external partners, data producers and data consumers
  • Validated full system functionality through UAT testing​
  • Developed and executed the plan to transition from the legacy system to the new traveler information system with minimal interruption to the public


Program Management - Agile Project Management

The Results

As a result of trusting Impact Makers with this project, the client:
  • Has a fully documented and functional new traveler information system that competes with commercially available products
  • Can deliver real-time transportation data (traffic, cameras, work zones, etc.) to the public